Product Updates

Where to Find Broker Logs to Diagnose a Problem in TradersPost

TradersPost users can access broker logs to diagnose trade issues. These logs provide full transparency, helping traders troubleshoot problems before contacting broker support.

Tom Hartman

Marketing

Reviewed by Mike Christensen

Fact-checked by Mike Christensen

2 Min Read
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‍How Can You Access Broker Logs?

If you need to send trade details to your broker for troubleshooting, TradersPost provides full access to broker logs. These logs contain the exact requests sent to the broker and the responses received, making it easy to diagnose execution issues.

Steps to Access Broker Logs in TradersPost

1. Go to Your Broker’s Page in TradersPost

2. Click on “Logs” – This section displays all requests sent to the broker.

3. Find the Relevant Trade – Click on an individual trade to view details.

4. Use the Notifications Panel – The top-left notifications tab provides a shortcut to broker logs for any trade.

Why This Matters

• Full Transparency – TradersPost users see the same information as the support team. There are no hidden admin panels or restricted data.

• Faster Troubleshooting – Reviewing logs helps traders identify errors before contacting support.

• Direct Communication With Brokers – Since TradersPost cannot speak to a broker on behalf of a user, having access to broker logs ensures traders can provide accurate details when reaching out to broker support.

What If the Broker and TradersPost Refer You Back to Each Other?

Sometimes, a broker may tell a trader to contact TradersPost, while TradersPost advises checking with the broker. In these cases:

• TradersPost provides all available data for the trade—if there’s an issue, the logs will show it.

• If a broker needs more details, users should reference the order ID and broker logs when contacting support.

• TradersPost does not have an inside contact at brokers—support requests must go through official broker channels.

Conclusion

TradersPost provides full access to broker logs, helping traders diagnose issues without relying solely on support teams. If a broker requires additional details, users can pull trade logs directly from the platform for faster resolution.

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TradersPost operates as a non-custodial automated trading platform, enabling users to connect alerts from their preferred trading platforms to their selected brokerage or exchange accounts. It abstains from the transmission, custody, or management of customer funds, covering both traditional and cryptocurrency assets. Typically, registration requirements set by regulatory entities such as the SEC, FINRA, or FinCEN apply to entities that hold or transmit customer funds. To ensure ongoing compliance, TradersPost regularly engages with regulatory authorities to confirm its adherence to all relevant local and federal laws.

TradersPost does not provide alerts, signals, research, analysis, or trading advice of any kind. It is designed to assist traders and investors in making their own trading decisions based on their alerts. The platform does not offer recommendations regarding securities to buy or sell, nor does it provide trading or investing advice. The platform and its features, capabilities, and tools are provided 'as-is' without any warranty.

Risk Disclosure: The use of automated trading systems involves inherent risks, including the potential for significant financial loss. These systems operate based on predetermined algorithms that may not fully adapt to changing market conditions, possibly making them unsuitable for some investors. Individuals are advised to thoroughly assess their financial situation and risk tolerance before using this platform.

Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.

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