If you need to send trade details to your broker for troubleshooting, TradersPost provides full access to broker logs. These logs contain the exact requests sent to the broker and the responses received, making it easy to diagnose execution issues.
1. Go to Your Broker’s Page in TradersPost
2. Click on “Logs” – This section displays all requests sent to the broker.
3. Find the Relevant Trade – Click on an individual trade to view details.
4. Use the Notifications Panel – The top-left notifications tab provides a shortcut to broker logs for any trade.
• Full Transparency – TradersPost users see the same information as the support team. There are no hidden admin panels or restricted data.
• Faster Troubleshooting – Reviewing logs helps traders identify errors before contacting support.
• Direct Communication With Brokers – Since TradersPost cannot speak to a broker on behalf of a user, having access to broker logs ensures traders can provide accurate details when reaching out to broker support.
Sometimes, a broker may tell a trader to contact TradersPost, while TradersPost advises checking with the broker. In these cases:
• TradersPost provides all available data for the trade—if there’s an issue, the logs will show it.
• If a broker needs more details, users should reference the order ID and broker logs when contacting support.
• TradersPost does not have an inside contact at brokers—support requests must go through official broker channels.
TradersPost provides full access to broker logs, helping traders diagnose issues without relying solely on support teams. If a broker requires additional details, users can pull trade logs directly from the platform for faster resolution.
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Trading in the financial markets involves a significant risk of loss. The content and strategies shared by TradersPost are provided for informational or educational purposes only and do not constitute trading or investment recommendations or advice. The views and opinions expressed in the materials are those of the authors and do not necessarily reflect the official policy or position of TradersPost.
Please be aware that the authors and contributors associated with our content may hold positions or trade in the financial assets, securities, or instruments mentioned herein. Such holdings could present a conflict of interest or influence the perspective provided in the content. Readers should consider their financial situation, objectives, and risk tolerance before making any trading or investment decisions based on the information shared. It is recommended to seek advice from a qualified financial advisor if unsure about any investments or trading strategies.
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